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Address: 23 Chelsea Wharf, 15 Lots Road, London SW10 0QJ

Privacy Policy


Our Commitment to Privacy

At Calabrian Citrus Bergamot Limited trading as BergaMet (referred to as “BergaMet”, “we” or “us”), we are committed to protecting your privacy. This Privacy Policy sets out how BergaMet uses and protects any information that you give BergaMet when you use this Web Site.

If we ask you to provide certain information, by which you can be identified, then you can be assured it will only be used in accordance with this Privacy Policy.BergaMet may change this Privacy Policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 20 June 2012.

The Information We Collect

We may collect the following information (Collected Information):

  • Name, job title and/or company name
  • Contact information including address, contact numbers and email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

The Way We Use Information

We require and use the Collected Information to provide the products and services involved in operating our business for the benefit of consumers, and in particular for the following reasons:

Internal record keeping

  • To improve and provide better products and services
  • To send promotional emails about products, research, special offers or other information, which we think you may find interesting using the email address which you have provided
  • To contact you by phone, email or mail for market research purposes
  • To customise the website according to consumer interests

We will not sell, distribute or lease your personal information for commercial gain to third parties unless we have your permission or are required by law to do so. We will however have to share your Collected Information with third parties to the extent necessary to provide you with the products and/or services you request.

You agree that this sharing of your Collected Information will include BergaMet’s employees (including contractors), fulfilment houses, logistics providers (e.g. postal services) and merchant service providers. These third parties are bound in confidence and are also subject to the requirements of the Data Protection Act 1998.

Information You May Need to Provide but We Do Not Collect or Use

Payment Information: If you purchase a product from us available through this Web Site, you will have to provide additional information, including billing information, credit card numbers, account name on card, security code, expiration dates and tracking information (“Payment Information”). This Payment Information is provided from you to our merchant service provider, Barclay Bank PLC trading as Barclaycard (Barclay), in order to enable transactions to be completed. Barclay provides these services in compliance with the Payment Card Industry Data Security Standard (PCI DSS).

Our Commitment to Data Security

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We are registered as a Data Controller with the Information Commission Office.

Cookies and Web Servers

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.

The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.We use traffic log cookies to identify which pages are being used. This helps to analyse data about web page traffic and improve this website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help provide you with a better website, by enabling the monitoring of pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

This may however prevent you from taking full advantage of the Web Site. BergaMet web servers may record visits and logs for statistics purposes including user’s server address, the user’s top level domain name (e.g. .com, .gov, .au, .uk etc.), the date and time of the visit to the Web Site, the pages accessed and documents downloaded, the referring site and the type of browser used. No attempt will be made to identify users or their browsing activities from this unless we are required to do so by law.

Links to Other Websites

This Web Site may contain links to other websites of interest. However, once you have used these links to leave this Web Site, you should note that we do not have any control over that other linked website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such linked websites and such linked websites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the linked website in question.

How You Can Access or Correct Your Information

You may choose to restrict the collection or use of your personal information in the following ways:If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.

If you would like a copy of the information held on you please email us at If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above email address. We will promptly correct any information found to be incorrect.

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