You acknowledge that we are not the manufacturer of the product or any components comprising the product, but rather we are the distributor of the product in this jurisdiction.
The Distributor reserves the right to update or modify these Terms of Sale at any time without prior notice. For this reason, we encourage the Buyer to review these Terms of Sale whenever you purchase products or use our Web Site.
We accept payment by most major credit or debit cards. Payment will be debited from your account before the dispatch of your purchase. There is no surcharge for using Visa or MasterCard but there is a 2.5% surcharge on all transactions using American Express or Diners.If you purchase a product through this Web Site, you will have to provide additional information, including billing information, credit card numbers, account name on card, security code, expiration dates and tracking information ("Payment Information").
This Payment Information is provided from you to our merchant service provider, Barclay Bank PLC trading as Barclaycard (Barclay), in order to enable transactions to be completed. Barclay’s provide these services in compliance with the Payment Card Industry Data Security Standard (PCI DSS). Please be sure to provide you’re exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information may cause a delay in processing your order. Your credit card will be billed as soon as your order is placed. This is done to protect the security of your credit card details, as we do not store your card details at any point.
If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. In the event that we cannot fulfil your order or some items cannot be shipped, we will refund the difference back to your credit card. These refunds may take several business days to appear on your statement. Credit card orders are pre-authorized for payment before shipments are packed and credit cards are billed at the time of shipment.
Vat is charged at the prevailing rate. The prices on the Web Site are including VAT unless otherwise described.
Standard Shipping And Processing Charges
Our shipping and processing charges are intended to compensate us for the cost of processing your order, handling and packing the products you purchase and delivering them to you. The rates that apply for shipping charges for each order are notified and updated from time to time on this Web Site and will appear in the invoice sent to you. All orders are sent Royal Mail. Orders typically arrive in 4-6 business days from order date
Standard Order Processing
Working with industry-leading secure payment processors, we validate your order and Barclay's validates the credit card details before your order can be accepted. Once that has been done, Barclays will confirm payment via e-mail to the e-mail address you provide. Your receipt of this email does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason.
We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item.If your order passes the validation checks you will receive an on screen receipt of payment.
This is our acceptance of your order and it brings into existence a legally binding agreement between us. Orders are processed and shipped within 2 business days once the order is received. We make every effort to maintain inventory to fill orders as quickly as possible, however occasionally an item(s) may become oversold and result in a backorder. We will ship the available portion of your order and ship the backordered item(s) as they become available.
Under the Consumer Protection (Distance Selling) Regulations you have the right to a “cooling off period” of seven business days from the time you receive the products. You will lose this right if you open and/or use the product. If you wish to cancel your agreement with us you must notify us by email to firstname.lastname@example.org within that seven business day period.
You will be responsible for the costs to return the product in accordance with the Return Instructions below and we will be responsible to refund your money (the cost of the product plus VAT but not including postage or credit card surcharges) within 30 days of the return of the unopened products.Additionally we will happily replace any Damaged Product. Damaged Product meaning any product that is received by you with visible damage. We will replace the Damaged Product so long as you:
- notify us within 3 business days of receipt, by email to email@example.com detailing the nature of the damage;
- do not open the product container; and
- return the Damaged Product within 14 days of purchase at your expense.
All returns for reason other than Damaged Product will not be accepted. Please be aware that we cannot be responsible for any damage that is caused by you. We cannot honour return or exchange for any product that has been used, or is not in its original, new condition.Return Instructions - Ship the unused product to the following address: J.E.M.House Littlemead Cranleigh Surrey GU6 8ND
Where legally permitted to do so we expressly disclaim all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to merchantability and fitness for a particular purpose.
From time to time there may be information on our Web Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
As far as legally possible these Terms of Sale shall be governed by the laws in existence from time to time in the UK. Any claim relating to the Web Site, the products and/or services provided through the Web Site or the content shall be governed by the internal laws of the UK and you agree to submit to having the matter dealt with in a court in the UK.
Limited Purchase Quantities
We reserve the right to monitor and limit the purchase amounts of products at our sole discretion. We reserve the right to restrict sales to a non-commercial level at our sole discretion.
We reserve the right to restrict parcels where the destination country is; Macedonia, Romania, Serbia and Montenegro, Ukraine or others at our sole discretion.